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November 19, 2013

Skadden Tops Latest BTI Client Service Survey

Skadden LogoSkadden has topped the latest survey by the BTI consultancy that measures the levels of client service at law firms.

Although, at the same time, the New York-based giant is also named as the most arrogant firm.

(I’m not sure whether this is a bad thing or not?)

The full list of firms in the latest BTI Client Service 30 is below.

This ranking forms part of the broader BTI Client Service A-Team 2014 report, in which corporate counsel surveyed 336 different law firms on a range of indicators.

BTI is a longstanding provider of market research for professional services firms, and has conducted a number surveys into law firms over the years.

The Massachusetts-based company was founded in 1989 by Michael Rynowecer.

A widely publicized report into the way in which clients use legal directories and online lawyer profiles was published by BTI in 2011.

The 2014 BTI Client Service 30

  1. Skadden, Arps, Slate, Meagher & Flom
  2. Jones Day
  3. Sidley Austin
  4. Morgan Lewis
  5. Kirkland & Ellis
  6. Morrison & Foerster
  7. Latham & Watkins
  8. Thompson Hine
  9. Faegre Baker Daniels
  10. Gibson, Dunn & Crutcher
  11. Reed Smith
  12. Mayer Brown
  13. Bryan Cave
  14. Seyfarth Shaw
  15. McDermott Will & Emery
  16. Holland & Knight
  17. Hogan Lovells
  18. Littler Mendelson
  19. Norton Rose Fulbright
  20. Greenberg Traurig
  21. Jackson Lewis
  22. K&L Gates
  23. Foley & Lardner
  24. Alston & Bird
  25. McGuireWoods
  26. Venable
  27. DLA Piper
  28. Ogletree, Deakins, Nash, Smoak & Stewart
  29. Thompson Coburn
  30. Husch Blackwell

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Filed Under: Legal Directories, Legal Surveys Tagged With: BTI, Law360

By Lloyd Pearson

Legal directories consultant serving law firms worldwide.

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